Ticket buying & collection
A Ticket Vending Machine is located in the Booking Hall.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Marston Green is accredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Outside the station front at the public service bus stops.
Marston Green Cars 0500 34555
Information to plan your onward journey is available in a printable format here
by member of staff on duty
Public telephones are not accessible
Level access to Booking Hall. Ramp to Coventry platform. Ramp overbridge across tracks. Additional step-free entrance to Birmingham platform via short ramp. Level access to front of Booking Hall - rear entrance has 6 steps to platform, but possible to avoid by using ramp at front of station.
Accessible taxis are not available
Tuesday 6:15 AM to 7:00 PM
Thursday 6:15 AM to 7:00 PM
Friday 6:15 AM to 8:00 PM
Saturday 8:00 AM to 8:00 PM
Sunday 9:00 AM to 2:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 01/08/2021 01:57:41