Monday to Friday:
6:10 AM to 7:30 PM
7:20 AM to 2:00 PM
weekdays, the busiest times at this station are generally between 07:00 and 08:30 and 17:00 and 19:00.
Ticket buying & collection
Oyster Pre Pay:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains from Ladywell Road main entrance
Lost Property Contact Available:
0345 322 7021
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Telephones (Cards & Coins):
Waiting Room Note:
in booking hall only available when staff are present
Cycle Storage Availability:
Platform 1, London end
Cycle Storage CCTV:
Location for rail replacement services:
Towards St Johns - Bus stop HA on Ladywell Road.
Towards Hayes - Bus stop HC on Ladywell Road.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via station entrance. Step Free access to Platform 2 via ramp from Ladywell Road. Step free interchange between platforms via ramps and road in excess of 200 metres. Step access between platforms via station footbridge.
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:10 AM to 7:30 PM
Saturday 6:10 AM to 12:50 PM
Staff Help Available Note:
This station is not continuously staffed please see staffing times for details of when staff are available.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.
The information in this document was generated 18/01/2022 19:05:18