Ilford

Address

Ilford station
Ilford Hill
Ilford
IG1 2DG

Ticket office

Monday to Friday: 6:10 AM to 8:00 PM
Saturday: 6:10 AM to 8:00 PM
Sunday: 7:10 AM to 8:10 PM

Station details

Alerts

Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on Ilford Hill. See the station map at the bottom of the page for further details

General information

Station Operator: XR
Station Code: IFD
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 4
Oyster Comments: <p>Oyster cards are available at Ilford North ticket machine only.</p>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Elizabeth Line
Ticket Office Note:

A temporary ticket office is located at the bottom of the ramp at the temporary Ilford Hill station entrance.

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points: Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine: No
ATM Machine Note:

Stations main entrance  

Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

Coffee & snacks 

Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Platform 3

Waiting Room: Yes
Waiting Room Note:
  • There are two step free, heated waiting rooms located on Platform 3.
  • The waiting room located next to the ladies toilets has an automatic door function.
  • Both waiting rooms are open from first to last train.

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Type: Wheel Racks
Location:

On platform 4

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement bus services will depart from:

High Road, Bus Stop L, for Westbound services

Ilford Hill, Bus Stop F, for Eastbound services

Click here for map

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:
  • Accessibility Category C. This station does not have step-free access.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible ticket machines are located

  • At the York Mews station entrance
  • At the Ilford Hill temporary station entrance
  • At the Ilford south station entrance
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note: Staff are available to assist from the first to the last train.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.



We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 14/08/2022 07:19:31