Hull

Address

Hull Paragon station
Ferensway
Kingston-upon-Hull
HU1 3QX

Ticket office

Monday to Friday: 5:30 AM to 8:00 PM
Saturday: 5:30 AM to 8:00 PM
Sunday: 8:15 AM to 7:15 PM

Station details

Alerts

From Sunday 02 February 2020 Penalty Fares will apply at this station.

If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.

How to book a bike space:

WhatsApp: 07812 223 336

Twitter: @TPEAssist

Phone: Call 0345 600 1671 (Option 3)

Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

Booking Office: Cycle reservations can be requested at any booking office.

General information

Station Operator: TP
Station Code: HUL
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern, TransPennine Express

Passenger services

Lost Property Contact Available: No
Phone number: 0345 600 1672
Website: Go to website
Ticket Gate: No
Customer Services:

 To speak to a member of our team please call 0345 600 1671 

Customer Help Points: Yes
Customer Help Points Note:

Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  

Station facilities

ATM Machine: Yes
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located in the pavilion on the Station Concourse. The National key toilets are located in the pavilion on the station Concourse; these toilets are operated by a radar key.
Waiting Room: No
Waiting Room Note: Closed until further notice

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA on behalf of TransPennine Express
Spaces: 280
Annual Charge: £655.00
Daily Charge: £5.20
Monthly Charge: £75.00
Three Monthly Charge: £196.00
Weekly Charge: £23.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 251
Type: Stands
Location: Platforms 2 & 7
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Pick Up / Drop Off in the bus interchange (adjacent to the railway station).
Taxi Rank: Yes
Taxi Rank Note:

The nearest taxi rank is outside the station.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located in the pavilion on the Station Concourse; these toilets are operated by a radar key.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access is provided from the station entrance to all platforms. This station is staffed for all services. This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149.

Please be aware that this station has no tactile paving on the platform edge.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note:

The Customer Assistance office is located on Platform 2. 

Assisted Travel:

Please call 0800 107 2149 to book assistance at this station. 

The information in this document was generated 23/09/2021 09:47:45