Hereford

Address

Hereford Station
Station Approach
Hereford
HR1 1BB

Ticket office

Monday: 7:10 AM to 5:45 PM
Tuesday: 7:10 AM to 5:45 PM
Wednesday: 7:10 AM to 5:45 PM
Thursday: 7:10 AM to 5:45 PM
Friday: 7:10 AM to 5:45 PM
Saturday: 7:10 AM to 5:45 PM
Sunday: 8:10 AM to 6:45 PM

Station details

Alerts

The lifts are out of order between Platform 3 and Footbridge until further notice at Hereford station.

Please note that the platforms at this station have a gentle slope.  Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.

General information

Station Operator: AW
Station Code: HFD
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway, West Midlands Trains
Ticket Office Note: The ticket office is inside the station building. 

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Café
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Waiting Room: No

Car parking

Car parking: Yes
Name: Main Car Park
Operator: National Car Parks Ltd
Spaces: 175
Car Parking Contact Available: No
Phone number: 08450 507 080
Website: Go to website
Note:

Visit www.ncp.co.uk for parking prices. 

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 50
Type: Stands
Location: Limited cycle stands are available in the car park.
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Rail replacement services depart from the station car park, unless otherwise stated on the station poster boards.
Taxi Rank: Yes
Taxi Rank Note: There is a taxi rank in the station car park, adjacent to the station building.
Bus Service: No

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

A low level counter is available at the Ticket Office.

Accessible Public Telephones: No
Accessible Public Telephones Note:

The pay phone (coins only) is available for use on platform 3.

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B

Step free access through the ticket hall to Platform 3 and 4. A footbridge lifts connects Platforms 1 and 2.

For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

Accessible Taxis: No
Accessible Taxis Note:

Available from the taxi rank.

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machines take cash, debit and credit cards.

The ticket machines are only accessible during ticket office opening hours.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: Set down and pick up in the station car park, adjacent to the station building.
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 10:00 PM
Tuesday 6:00 AM to 10:00 PM
Wednesday 6:00 AM to 10:00 PM
Thursday 6:00 AM to 10:00 PM
Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 10:00 PM
Sunday 9:00 AM to 10:00 PM
Staff Help Available Note:

Assistance will be provided by the Conductor on the train when staff are not available on the platform. 

The information in this document was generated 08/05/2021 13:46:52