Address
Durham station
North Road
Durham
DH1 4RB
Ticket office
Monday to Friday:
6:00 AM to 6:00 PM
Saturday:
7:00 AM to 5:00 PM
Sunday:
9:00 AM to 4:00 PM
General information
Station Operator:
GR
Station Code:
DHM
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: TransPennine Express
Ticket Office Note:
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
Passenger services
Lost Property Contact Available:
No
Phone number:
01302 362175
Ticket Gate:
Yes
Customer Services:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
Yes
Station facilities
ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Coffee shop, WHSmiths and a bar available for refreshments
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
Waiting Room:
Yes
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
London North Eastern Railway
Spaces:
358
Annual Charge:
£1650.00
Daily Charge:
£15.00
Off Peak Charge:
£7.00
Per Hour Charge:
£2.00
Weekly Charge:
£60.00
Car Parking Contact Available:
No
Note:
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
58
Type:
Stands
Location:
North end of Platforms 1 and 2
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Pick Up / Drop Off in the station car park.
Taxi Rank:
Yes
Taxi Rank Note:
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:
Available during Travel Centre opening times
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available
to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach
the Travel Centre. The second is located on the northbound side to the left of
the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 7:00 AM to 11:59 PM
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 19/05/2022 09:11:41