Chester Road

Address

Chester Road station
Station Approach
Chester Road
B73 5JS

Ticket office

Monday: 6:00 AM to 7:00 PM
Tuesday: 6:00 AM to 7:00 PM
Wednesday: 6:00 AM to 7:00 PM
Thursday: 6:00 AM to 7:00 PM
Friday: 7:00 AM to 8:00 PM
Saturday: 8:00 AM to 8:00 PM
Sunday: 9:00 AM to 4:00 PM

General information

Station Operator: WM
Station Code: CRD
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located in the station entrance to Platform 2.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Chester Road is acredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: Yes

Car parking

Car parking: Yes
Name: Blake Street
Operator: Network West Midlands
Spaces: 155
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Chester Road near to Junction with Green Lanes

Taxi Rank: Yes
Taxi Rank Note:

Sutton Radio 0121 311 1113 Parkers 0121 355 6969

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

staff will come out

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access from Booking Hall to Birmingham Platform via slope and Lichfield via step free subway and long slope. Alternative entrance to Birmingham Platform via slope direct from Bus stop. 30 steps up to Lichfield Platform or 29 Steps up to Birmingham Platform via subway. Access to Birmingham ramp from Booking Hall.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is available in the station entrance area to Platform 2.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Slope entrance to station from Bus stop. Ramps to platforms 120m.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 7:00 PM
Tuesday 6:00 AM to 7:00 PM
Wednesday 6:00 AM to 7:00 PM
Thursday 6:00 AM to 7:00 PM
Friday 7:00 AM to 8:00 PM
Saturday 8:00 AM to 8:00 PM
Sunday 9:00 AM to 4:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 09/12/2021 11:02:53