Chepstow

Address

Chepstow station
Station Road
Chepstow
NP16 5PD

Ticket office

Monday: 6:30 AM to 5:30 PM
Tuesday: 6:30 AM to 5:30 PM
Wednesday: 6:30 AM to 5:30 PM
Thursday: 6:30 AM to 5:30 PM
Friday: 6:30 AM to 5:30 PM
Saturday: 8:00 AM to 1:00 PM

General information

Station Operator: AW
Station Code: CPW
Staffing Level: partTime
CCTV: No

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: No
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Café
Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No

Car parking

Car parking: Yes
Name: Chepstow Station Car Park
Operator: Transport for Wales
Spaces: 11
Car Parking Contact Available: No
Phone number: 03333 211 202
Website: Go to website

Cycling

Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank outside the front of the station. 

Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

Category B3.

Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge. 

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Set down and pick up outside the station entrance. 

Staff Help Available: Yes
Staff Help Available Note: There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 17/05/2022 00:09:45