Braintree

Address

Braintree station
Station Approach
Braintree
CM7 3QL

Ticket office

Monday to Friday: 6:15 AM to 3:00 PM
Saturday: 5:45 AM to 1:05 PM
Sunday: 7:45 AM to 3:30 PM

General information

Station Operator: LE
Station Code: BTR
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Customer Help Points: Yes
Customer Help Points Note:

Help point available on platform 1.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Accessible toilet available in the waiting room and accessed with a radar key. The toilets are only open during staffing hours
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 26
Annual Charge: £780.00
Daily Charge: £5.00
Monthly Charge: £78.00
Off Peak Charge: £5.00
Three Monthly Charge: £223.00
Weekly Charge: £20.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 52
Type: Stands
Location: Within station, forecourt and car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Substitute bus services stop at bus stop in the turning circle
Taxi Rank: Yes
Taxi Rank Note:

Taxi rank outside station entrance
Bus Service: Yes
Bus Service Note:

Braintree is a PlusBus location click here to see the PlusBus map.

http://www.plusbus.info/braintree

There are regular express bus services from outside the station to Stansted Airport

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.
Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:15 AM to 7:00 PM
Saturday 5:45 AM to 1:05 PM
Sunday 7:45 AM to 3:30 PM
Staff Help Available Note:

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 01/07/2022 13:11:17