Benfleet

Address

Benfleet station
Ferry Road
Benfleet
SS7 1NF

Ticket office

Monday to Friday: 5:15 AM to 9:30 PM
Saturday: 5:15 AM to 9:45 PM
Sunday: 6:15 AM to 9:15 PM

Station details

Alerts

 Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

General information

Station Operator: CC
Station Code: BEF
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Comments: <p>. </p>
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday, Sunday and Public Holidays: 09:00 - 16:00

Christmas Day - Boxing Day: Closed.

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.co.uk

Customer Help Points: Yes
Customer Help Points Note:

On platforms, accessible via electronic gates from street level

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Station Buffet Note:

Platform 1 

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The toilets are located on Platforms 1 and 2.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Waiting Room: No
Waiting Room Note:

Platforms 1 & 2 

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 125
Annual Charge: £1266.00
Monthly Charge: £126.10
Off Peak Charge: £3.10
Three Monthly Charge: £365.00
Weekly Charge: £31.00
Car Parking Contact Available: No
Phone number: 0845 050 70 80
Website: Go to website
Note:

Premier Reserved Parking - £1,614.00 for an Annual Ticket.

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 67
Type: Compound
Location: Outside station entrance
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Bus stops on Ferry Road outside front of station:

- If travelling towards London, Stop E

- If travelling towards Southend, Stop A

Taxi Rank: Yes
Taxi Rank Note:

Outside main entrance, turn left under subway

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Platform 1. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

Accessible Taxis: No
Accessible Taxis Note:

Operated by local companies. Pre-booking advised

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Outside station entrance

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 9:00 PM
Staff Help Available Note: Please call 03457 44 44 22

The information in this document was generated 09/12/2021 09:50:08