Address
Lime Crescent
Ash
GU12 6JW
Ticket office
General information
Ticket buying & collection
On Disabled ramp leading to platform 2
Passenger services
Please contact our Customer Services Department on 0345 6000 650
Customer Help points are located on every platform
Station facilities
Car parking
Station Car Park
Weekend tickets are available from 1200 Friday £7.40
Cycling
Other transport
Guildford Road (A323) - Aldershot side of Level Crossing
Information to plan your onward journey is available in a printable format here
Accessibility
Step-free category B2 Station - Level access to Platform 1 (for trains towards Guildford). Short ramp (gradient approx. 1:8, sharp turn that might cause difficulties to some wheelchair/mobility scooter users) to Platform 2 (for trains towards Ascot). Access between platforms via level crossing only (full barrier) approximately 85m.
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
Assisted Boarding Points
A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:
* Information posters
* Website information
* Assisted Boarding Points Icon
* Announcements and customer information boards around the station.
Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We'll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
The information in this document was generated 09/08/2022 03:55:02