Alresford (Essex)

Address

Alresford station
Station Road
Alresford
CO7 8AA

General information

Station Operator: LE
Station Code: ALR
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Customer Help Points: Yes
Customer Help Points Note:

Help points at this station can be found at the following location(s):

  • Platform 1 (towards Colchester, Chelmsford, London) - Fixed to the wall to the right of the ticket machine at the entrance to this platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 20
Type: Stands
Location:

There are two sets of five cycle stands, both located on Platform 1 (towards Colchester, Chelmsford, London). One set are to the left of the former station building, and the other set are underneath the footbridge steps.
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement buses will stop at the station entrance, before the level crossing.
Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local Buses to Colchester, Clacton and Brightlingsea

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access to both platforms from the road / level crossing. Estimated 20 metres between the two entrances.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955​​​​​​​
Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: No
Staff Help Available Opening Times: Monday to Sunday Unavailable
Staff Help Available Note:

Station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 22/05/2022 13:58:09