Sutton Coldfield

Address

Sutton Coldfield station
Railway Road
Sutton Coldfield
B73 6AY

Ticket office

Monday: 6:00 AM to 7:00 PM
Tuesday: 6:00 AM to 7:00 PM
Wednesday: 6:00 AM to 7:00 PM
Thursday: 6:00 AM to 7:00 PM
Friday: 6:00 AM to 8:00 PM
Saturday: 8:00 AM to 8:00 PM
Sunday: 9:00 AM to 5:00 PM

General information

Station Operator: WM
Station Code: SUT
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located on Platform 2.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Sutton Coldfield  is accredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On both platforms.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: Yes

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Network West Midlands
Spaces: 320
Daily Charge: £1.30
Off Peak Charge: £1.30
Car Parking Contact Available: No
Website: Go to website
Note:

Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday

Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 14
Type: Stands
Location: lockers on the Lichfield platform and the stands are in the booking hall
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: In the short stay car park at the front of the station.

Taxi Rank: Yes
Taxi Rank Note:

Sutton Radio 0121 311 1113 Parkers 0121 355 6969

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Level access from main station forecourt to Booking Hall and then via ramp to platform 1 (for Lichfield). Step-free access via short ramp from car park to Lichfield platform. 36 steps from Booking Hall to platform 2 (for Birmingham). Level access to Birmingham platform via side gate. Alternative entrance to platform 2 via 6 steps. There is a lift, allowing step free access between platforms.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is located on Platform 2.

Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Possible in station car park or forecourt.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 7:00 PM
Tuesday 6:00 AM to 7:00 PM
Wednesday 6:00 AM to 7:00 PM
Thursday 6:00 AM to 7:00 PM
Friday 6:00 AM to 8:00 PM
Saturday 8:00 AM to 8:00 PM
Sunday 9:00 AM to 5:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 25/09/2021 20:46:07