Stansted Airport

Address

Stansted Airport station
Under the Airport Terminal
Bassingbourn Road
CM24 1QW

Ticket office

Monday to Sunday: 6:30 AM to 7:00 PM

General information

Station Operator: LE
Station Code: SSD
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, ArrivalScreens
Shops: Yes
Shops Note: Newsagent/Sweets Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Vending machines
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.
Waiting Room: No
Waiting Room Note: The waiting room is on platform 1. There are also seats throughout the station.

Car parking

Car parking: Yes

Operator: British Airports Authority
Spaces: 5000
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Location: No cycle parking
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail Replacement services operate from the main coach station as directed by Station Staff.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local buses and National Coach routes stop in bus station located at airport

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms. Lifts available.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Customer Information point.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 16:03:24