Ticket buying & collection
A Permit to Travel Machine is available for use when the Ticket Office is closed.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Spring Road Station is accredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Outside main entrance
Taxi Rank opposite station.
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
Ramps from overbridge to platforms. Step-free route between platforms is approximately 150m. Ticket sales in portabcabin.
Accessible taxis are not available
Saturday 9:00 AM to 2:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 28/11/2021 09:19:30