Shrewsbury station
Castle Foregate

Ticket office

Monday to Friday: 5:20 AM to 8:40 PM
Saturday: 5:20 AM to 7:40 PM
Sunday: 7:20 AM to 7:40 PM

General information

Station Operator: AW
Station Code: SHR
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

On the left in the station subway

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points: No

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Waiting Room: No

Car parking

Car parking: Yes
Name: Howard Street
Operator: National Car Parks Ltd
Spaces: 145
Car Parking Contact Available: No
Phone number: 08450 507 080
Website: Go to website

Visit for parking prices.


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 100
Type: Stands

On Platform 7

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Wait at the station forecourt

Taxi Rank: Yes
Taxi Rank Note:

Pick up and set down

Bus Service: Yes
Bus Service Note:

Bus stops are located near the station on Castle Street. 

Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables:

Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B.

Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machine(s) take cash, and major debit and credit cards.

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 5:00 AM to 1:00 AM
Tuesday 5:00 AM to 1:00 AM
Wednesday 5:00 AM to 1:00 AM
Thursday 5:00 AM to 1:00 AM
Friday 5:00 AM to 1:00 AM
Saturday 5:00 AM to 1:00 AM
Sunday 7:00 AM to 12:45 AM
Staff Help Available Note:

Monday to Saturday 05:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 19/05/2022 08:38:53