Stratford International

Address

Stratford International station
International Way
Stratford
E20 1YY

Ticket office

Monday to Friday: 6:15 AM to 10:00 PM
Saturday: 6:15 AM to 10:00 PM
Sunday: 9:30 AM to 5:30 PM

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:30 and 07:30 and 16:30 and 17:30. 

Southeastern operate High Speed services to / from this station.

To travel between Stratford International and Stratford Regional station, passengers are advised to walk through the Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators. There is a secondary pedestrian exit via escalator/lift from our platforms which enables access to Stratford Regional station which is outside the shopping centre (This is open from start of service until 2200).

Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance, which take passengers directly to Stratford Regional station (a charge is payable) or further onto the London Underground network. There are also bus stops on International Way.

Southeastern  staff can assist passengers either to the taxi rank or bus stop outside Stratford International station. Alternatively they can assist you to the DLR station situated opposite the International Station.  From there you will be handed over into the care of DLR staff - every DLR service has a Customer Service Agent who will be able to help you off the service at your final destination. There is level access between the DLR trains and their platforms. During Engineering works affecting the DLR services, it is best to contact DLR direct for information on their replacement service or you may need to book a taxi for this part of the journey.

General information

Station Operator: NR
Station Code: SFA
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: No
Travelcard: Zone 2/3
Oyster Comments: <p>Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International. </p> <p>Oyster is also valid on Docklands Light Railway services.</p>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: WH Smiths
Station Buffet: Yes
Station Buffet Note: coffee shop
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Booking Hall
Waiting Room: Yes
Waiting Room Note: on platform

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 66
Type: Stands
Location: Within car park and alongside station entrance
Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Station Forecourt
Taxi Rank: Yes
Taxi Rank Note:

Taxis are available from the Westfield Shopping Centre entrance.

Bus Service: No

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

 There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Booking Hall
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: booking hall
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: Assistance/Help available from station staff from First to Last trains.

The information in this document was generated 28/11/2021 09:31:45