Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Ticket buying & collection
One help point on each platform, one in main ticket hall, one on landing at foot of stairs/escalator.
Use bus stop Y in Lower Road for southbound services to New Cross/New Cross Gate
Use bus stop D in Canada Water bus station for northbound services to Dalston Junction/Dalston Kingsland
Step-free access between street and ticket office only.
There are steps from the foot of the escalator to/from platform level.
Saturday 24 hours
Sunday 24 hours
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
The information in this document was generated 14/08/2022 06:10:23