New Eltham station
off Footscray Road
Monday to Friday:
6:10 AM to 8:00 PM
6:40 AM to 8:00 PM
8:10 AM to 3:40 PM
On weekdays, the busiest times at this station are generally between 06:00 and 07:30 and 17:30 and 18:30.
The toilets are currently out of use.
Ticket buying & collection
Oyster Pre Pay:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains from Station Approach entrance
Lost Property Contact Available:
0345 322 7021
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Telephones (Cards & Coins):
Platform 1- Available during staffing hours
Waiting Room Note:
in booking hall only available when staff are present
Station Car Park
Off Peak Charge:
Six Monthly Charge:
Three Monthly Charge:
Car Parking Contact Available:
0330 333 9232
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Towards Dartford - Outside Ladbrokes.
Towards Hither Green - Outside the Co-Op.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets Note:
Platform 1 Only available when staff present
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Accessible Ticket Machines Note:
There are two Ticket Vending Machine's on the station forecourt
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:10 AM to 8:00 PM
Saturday 8:10 AM to 2:50 PM
Sunday 8:10 AM to 3:40 PM
Staff Help Available Note:
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
The information in this document was generated 22/09/2021 17:06:18