Newcastle

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

Ticket office

Monday to Friday: 5:00 AM to 9:20 PM
Saturday: 5:00 AM to 9:20 PM
Sunday: 7:30 AM to 9:20 PM

General information

Station Operator: GR
Station Code: NCL
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern, TransPennine Express
Ticket Office Note:

Adjacent to Platform 12

Passenger services

Lost Property Contact Available: No
Phone number: 01163663587
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Customer Help Points: Yes
Customer Help Points Note:

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Station facilities

ATM Machine: Yes
ATM Machine Note:

In the Main Square next to Boots

Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

Station Buffet: Yes
Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Car parking

Car parking: Yes
Name: Long Stay Car Park
Operator: London North Eastern Railway
Spaces: 454
Annual Charge: £2130.00
Daily Charge: £17.00
Monthly Charge: £277.00
Off Peak Charge: £5.00
Three Monthly Charge: £712.00
Weekly Charge: £75.00
Car Parking Contact Available: No
Website: Go to website
Note:

For a map of how to get to the car park, please click here.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 122
Type: Stands
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail Replacement Coaches leave from the front of the station.

Taxi Rank: Yes
Taxi Rank Note:

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Accessible Public Telephones: No
Accessible Public Telephones Note:

Platform 3

Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible machine are located on the main concourse

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:00 AM to 12:15 AM
Saturday 4:00 AM to 11:30 PM
Sunday 7:00 AM to 12:15 AM
Staff Help Available Note:

Assistance meeting point is Customer Information Point in main concourse

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The information in this document was generated 05/08/2021 07:04:03