Liverpool Lime Street

Address

Liverpool Lime Street station
Lime Street
Liverpool
L1 1JD

Ticket office

Monday to Friday: 5:00 AM to 11:38 PM
Saturday: 5:00 AM to 11:38 PM
Sunday: 7:15 AM to 11:05 PM

General information

Station Operator: NR
Station Code: LIV
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Avanti West Coast, East Midlands Railway, London Northwestern Railway, Merseyrail, Northern, TransPennine Express
Ticket Office Note:

Ticket Office & Travel Centre on the station concourse

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41.

Customer Help Points: Yes
Customer Help Points Note:

There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.

Station facilities

ATM Machine: No
ATM Machine Note: Located on Platform 7
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

Various retail establishments including Photo Booths to purchase items whilst in the station

Station Buffet: Yes
Station Buffet Note:

Various retail establishments are present on Liverpool Lime Street station to purchase refreshments.

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

Male and Female toilets located on the station concourse by Lord Nelson street entrance

Waiting Room: No
Waiting Room Note:

Located on main concourse

Car parking

Car parking: Yes
Name: Short stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street
Operator: APCOA
Spaces: 280
Car Parking Contact Available: No
Website: Go to website
Note:

There is drop off point on the Skelhorne Street side of the station.

Car Parks are open 24 hours a day apart from: -

Christmas Day - 25th December

Boxing Day - 26th December

As there are 2 car parks at Liverpool Lime Street station please go to the APCOA website for current tariffs.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 52
Type: Wheel Racks
Location: Alongside station entrance
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Most rail replacement services depart from the front of the station on Lime Street.

However, Northern rail replacement services depart from outside the station entrance, bus stop opposite the taxi rank on Skelhorne street L3 5GA..

Taxi Rank: Yes
Taxi Rank Note:

The station taxi rank is located at Skelhorne Street side of the station. There are two customer help points located for passengers requiring assistance.

Bus Service: Yes
Bus Service Note:

'Arriva' and 'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns. For route maps and timetables: www.arrivabus.co.uk and www.stagecoachbus.com/merseyside

Liverpool's main bus station (on Roe Street) is about 4 minutes walk from Lime Street station.

Not all buses are accessible

Buy a Liverpool PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. More details at www.plusbus.info  

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Public Telephones Note:

Situated on main concourse opposite Northern's Travel Centre

Accessible Toilets: Yes
Accessible Toilets Note:

The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: There are eight accessible ticket machines at the station located on the station concourse.
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Assistance is available to and from platforms

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note:

Liverpool Lime Street Mobility Team are available: -

  • Monday - Saturday 07:00 - 22:00
  • Sunday 08:00 - 22:00

THERE IS NO CHARGE FOR THIS SERVICE.

A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.

Assisted Travel:

Requesting assistance

If you have limited mobility or need help with luggage, go to one of the help points on Skelhorne Street or the Customer Information desk on the station concourse which is open:

  • Monday to Saturday 08:00 - 20:00
  • Sunday 10:00 - 19:00

A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance:


Travelling with Merseyrail? Un-booked assistance? No problem.

This station offers assistance to Merseyrail customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from / to this station.



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The information in this document was generated 03/08/2021 09:48:06