Edinburgh station
Princes Street

Ticket office

Monday to Friday: 5:00 AM to 11:59 PM
Saturday: 5:00 AM to 11:59 PM
Sunday: 7:00 AM to 11:59 PM

General information

Station Operator: NR
Station Code: EDB
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

In the Travel Centre

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Services: Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
Customer Help Points: Yes
Customer Help Points Note: There is a Customer Information Point in the Main Concourse opposite the main departure boards.

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse Located by the ticket office
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Wide range of shops Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee shop Public House/Bar Food outlet (Seating available)
Telephones (Cards & Coins): Yes
Toilets: Yes
Waiting Room: Yes

Car parking

Car parking: Yes
Name: New Street: Long Stay
Operator: APCOA
Spaces: 617
Car Parking Contact Available: No
Phone number: 0345 077 4224
Website: Go to website

To book online parking see http://www.trainstationparking.co.uk/


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 223
Type: Stands

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Buses pick up/drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel.

Taxi Rank: Yes
Taxi Rank Note:

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Bus Service: Yes
Bus Service Note:

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com


Accessible Booking Office Counter: No
Accessible Booking Office Counter Note: All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Accessible Public Telephones: No
Accessible Public Telephones Note:

Available in part on the main concourse during Station Opening times

Accessible Toilets: Yes
Accessible Toilets Note:

At entrance to Public Toilets

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Accessible Taxis: No
Accessible Taxis Note:

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

Accessible Ticket Machines: No
Accessible Ticket Machines Note:

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

  • LNER - 03457 225 333
  • Avanti West Coast - 03453280253
  • ScotRail - 0845 6015 929
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:00 AM to 12:45 AM
Saturday 4:00 AM to 12:45 AM
Sunday 6:00 AM to 12:45 AM
Staff Help Available Note:

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

The information in this document was generated 28/11/2021 09:14:15