Monday to Friday:
7:05 AM to 7:00 PM
7:00 AM to 2:00 PM
Step free access to or from the Cornwall bound platform is only available during the platform staffing hours.
Outside of these times, customers requiring step free access to travel to or from this platform should contact our assist team on 0800 197 1329 (0600 to 2300 every day except Christmas Day).
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Great Western Railway
Ticket Office Note:
Between entrance to Ticket Office and car park
Lost Property Contact Available:
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points:
Passenger Information Systems:
Station Buffet Note:
Telephones (Cards & Coins):
The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting Room Note:
On platform 2 adjacent to toilets
Station Car Park
APCOA Parking (UK) Limited
Off Peak Charge:
Six Monthly Charge:
Per Hour Charge:
Three Monthly Charge:
Car Parking Contact Available:
0345 165 2030
Cycle Storage Availability:
Adjacent to ramp onto Platform 1
Cycle Storage CCTV:
Location for rail replacement services:
Richmond Place next to the station car park
Taxi Rank Note:
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
The radar key is available from station staff.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free category B3 station. Step free access available only to Exeter bound platform, there is no step free access to Plymouth bound platform.
Accessible Taxis Note:
Accessible taxis are available
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Set- Down / Pick up Points are available at the station entrance
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 8:30 AM to 5:00 PM
Saturday 8:30 AM to 5:00 PM
Sunday 9:00 AM to 4:30 PM
Staff Help Available Note:
Meeting point: platform 2.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 19/05/2022 09:48:39