Doncaster

Address

Doncaster station
Station Court
Doncaster
DN1 1PE

Ticket office

Monday to Friday: 5:45 AM to 8:00 PM
Saturday: 6:00 AM to 7:00 PM
Sunday: 8:00 AM to 6:00 PM

General information

Station Operator: GR
Station Code: DON
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

Two machines on concourse and three machines inside travel centre.

Passenger services

Lost Property Contact Available: No
Phone number: 03457 225333
Website: Go to website
Ticket Gate: No
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Customer Help Points: No

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Station Buffet Note: Various coffee shops and food outlets available for refreshments
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
Waiting Room: Yes
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 3 opening hours - 05:00 - 22:30

Platform 4 North Waiting Room opening hours -  05:00 - 01:30

Platform 4 South Waiting Room opening hours  - 05:00 - 22:30

 

Car parking

Car parking: Yes

MSCP Frenchgate Shopping Centre

Operator: London North Eastern Railway
Spaces: 500
Annual Charge: £1485.00
Daily Charge: £13.50
Off Peak Charge: £6.75
Per Hour Charge: £2.50
Weekly Charge: £54.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 62
Type: Stands
Location:

Within car park

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Pick Up / Drop Off outside the front of the station and park in the station overflow car park.

Taxi Rank: Yes
Taxi Rank Note:

Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Public Telephones Note:

Phones are low level but not text

Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis: No
Accessible Taxis Note:

Advance booking not required

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

station front

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:15 AM to 1:30 AM
Saturday 5:15 AM to 1:15 AM
Sunday 7:30 AM to 1:30 AM
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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The information in this document was generated 01/07/2022 14:53:13