Monday to Friday:
5:45 AM to 8:00 PM
6:00 AM to 7:00 PM
8:00 AM to 6:00 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: TransPennine Express
Ticket Office Note:
Two machines on concourse and three machines inside travel centre.
Lost Property Contact Available:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
ATM Machine Note:
Located on concourse
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Various coffee shops and food outlets available for refreshments
Telephones (Cards & Coins):
The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
MSCP Frenchgate Shopping Centre
London North Eastern Railway
Off Peak Charge:
Per Hour Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Within car park
Cycle Storage CCTV:
Location for rail replacement services:
Pick Up / Drop Off outside the front of the station and park in the station overflow car park.
Taxi Rank Note:
Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Phones are low level but not text
Accessible Toilets Note:
The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Taxis Note:
Advance booking not required
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:15 AM to 1:30 AM
Saturday 5:15 AM to 1:15 AM
Sunday 7:30 AM to 1:30 AM
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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The information in this document was generated 01/07/2022 14:53:13