Ticket buying & collection
A Ticket Vending Machine is located in the station entrance to Platform 2.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Chester Road is acredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Chester Road near to Junction with Green Lanes
Sutton Radio 0121 311 1113 Parkers 0121 355 6969
Information to plan your onward journey is available in a printable format here
staff will come out
Public telephones are not accessible
Step free access from Booking Hall to Birmingham Platform via slope and Lichfield via step free subway and long slope. Alternative entrance to Birmingham Platform via slope direct from Bus stop. 30 steps up to Lichfield Platform or 29 Steps up to Birmingham Platform via subway. Access to Birmingham ramp from Booking Hall.
Accessible taxis are not available
A Ticket Vending Machine is available in the station entrance area to Platform 2.
Slope entrance to station from Bus stop. Ramps to platforms 120m.
Tuesday 6:00 AM to 7:00 PM
Wednesday 6:00 AM to 7:00 PM
Thursday 6:00 AM to 7:00 PM
Friday 7:00 AM to 8:00 PM
Saturday 8:00 AM to 8:00 PM
Sunday 9:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 06/12/2021 07:48:26