From 23.30pm on Thursday 10th September until 15.00pm on Friday 11th September the Level Crossing at Cradley Heath will be closed to undertake repairs to a water leak.
This means that platform 2 will be inaccessible to anyone who is mobility impaired.
Ticket buying & collection
A Ticket Vending Machine is located in the Booking Hall.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Cradley Heath Station is accredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.
Royal 01384 411777 Skyline 01384 633333
Information to plan your onward journey is available in a printable format here
An accessible ticket counter has now been installed at Cradley Heath.
Public telephones are not accessible
Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
Accessible taxis are not available
A Ticket Vending Machine is available in the Booking Hall.
Saturday 7:00 AM to 8:00 PM
Sunday 9:15 AM to 6:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 22/01/2022 21:11:40