New local lockdown restrictions: Conwy County Council area. The Welsh Government has tightened coronavirus laws across the Conwy County Council area to prevent the virus spreading. More information can be found here.
Until further notice, there will be fewer trains than usual at Conwy. In order to maintain a safe distance between the conductor and customers, Transport for Wales need to be able to operate two train doors. Unfortunately due to the short platform length at this station, this is not possible with all trains.
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
03333 211 202
Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points:
Passenger Information Systems:
Telephones (Cards & Coins):
Conwy County Borough
Car Parking Contact Available:
01492 574 000
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
At the bus stop on the main road outside station
Bus Service Note:
Bus stops are next to the station.
Services run apx 06:00 to 23:00 on Mondays to Saturdays and 08:00 to 22:00 on Sundays.
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
free access is available to Platform 1 (to Chester) from the station car
park. Access to Platform 2 (to Holyhead)
is via a shallow ramp with handrail or via steps. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Note:
No platform staff available. Assistance is provided by the Conductor on the train.
The information in this document was generated 16/05/2021 09:30:55