Brockenhurst

Address

Brockenhurst station
Station Approach
Brockenhurst
SO42 7TW

Ticket office

Monday to Friday: 5:55 AM to 7:30 PM
Saturday: 6:30 AM to 7:30 PM
Sunday: 8:35 AM to 6:30 PM

General information

Station Operator: SW
Station Code: BCU
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

Located near to both station entrances

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Shops: No
Station Buffet: Yes
Station Buffet Note:

Currently only a vending machine available. 

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on all the platforms. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Waiting Room: No
Waiting Room Note:

Both Platforms. The waiting room on platforms 3/4 closes at 1600.

Car parking

Car parking: Yes
Name: Station Car Park
Spaces: 240
Annual Charge: £1069.00
Daily Charge: £8.10
Monthly Charge: £98.90
Off Peak Charge: £4.00
Three Monthly Charge: £296.70
Weekly Charge: £39.30
Car Parking Contact Available: No
Website: Go to website
Note:

Weekend tickets available after 1000 Fridays £8.30

Off Peak from 1000 Monday to Friday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 122
Type: Lockers
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Station forecourt, Lyndhurst side of level crossing by the 'Il Palios 2'restaurant.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Step-free category B station - This station has step-free access to all platforms via lifts from the main entrance. The south side entrance does not have step-free access - the alternative step-free route is approximately 275m via the street and a level crossing.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 11:00 PM
Saturday 6:15 AM to 11:00 PM
Sunday 7:00 AM to 11:00 PM
Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 22:30 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 22:30 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 10/04/2021 13:50:10