Our project management team were in attendance to answer passenger questions and give out handy pointer cards on the industry compensation scheme.

The scheme is running in three phases:

• Phase 1 of the scheme is now open. We are contacting eligible customers with season tickets who are on our database outlining what compensation they are entitled to and letting them know what they have to do.
• Phase 2 (By end September) We will invite season ticket holders who weren’t contacted in Phase 1 to claim online.
• Phase 3 (Date TBC) We will invite non season ticket holders i.e. daily & carnet ticket holders who regularly travel on Thameslink and Great Northern to claim online.

Customers wanting to make a claim don’t need to make contact until Phase 2, but do hold onto any tickets, receipts or other proof of travel where possible. These will be required as evidence to support an application.

Our online eligibility checker gives you the opportunity to check if your station is eligible. If it is, you can then check if it is classified as a Level 1 or 2 station.

Full details are available on our FAQs: railcompensation.thameslinkrailway.com

Great Northern is currently running an interim timetable, with a view to implementing the full May 20th timetable on December 9th.

All that said, we continue to work to phase in missing services and confirmed to passengers that four services will be put back in service from 24th September onwards:

• 0657 Cambridge – King’s Cross
• 0836 King’s Cross – Welwyn Garden City
• 1702 Welwyn Garden City – King’s Cross
• 1751 King’s Cross – Cambridge

Some customers commented on the lack of ticket checks on our trains, particularly in First Class. Our passenger hosts are carrying out their duties checking tickets on our trains and it was good to get feedback on specific services that appear to have not been covered by the team. Whenever we receive this feedback, this is passed on to our Head of Customer Services for Great Northern and Thameslink trains and in turn they will arrange for those services to be covered.