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Last updated: 20:58

Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Great Northern network.

Please note: All Meet the Manager events at our stations are currently cancelled until further notice, following the most recent government advice on the Coronavirus.

Recent feedback

Thank you to all of our passengers who took the time to speak with the senior team.

Feedback themes from the latest session is detailed below.

Our new COO and CEO were present alongside directors and managers from all areas of the business to meet our customers and answer their questions.

Many customers took the time to stop and ask about this project.

Network Rail have started a multi-million pound programme into upgrading the East Coast Main Line as part of their rail upgrade plan.

As part of this programme, the infrastructure outside King’s Cross needs replacing including tracks, signalling and overhead line equipment. Once the King’s Cross Upgrade is completed, the station will benefit from more long-distance passenger services and a simpler, more reliable track layout for quicker, smoother journeys. Work has already started and will continue over the next two years.

You can find out more about this programme at

Representatives of the passenger benefit fund team were present to answer questions about the fund, specifically about how much their station had been awarded and the sort of thing that could/should be suggested.

Further information on the fund is available here:

So many of the questions we are asked are station specific or specific to the person that asked it e.g. ticketing enquiries. We are often asked why we don’t list this feedback, though we will only do so if there is a theme that warrants publication.