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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Great Northern network.

Your chance to speak to our senior management team

Our Meet the Manager sessions take place during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

We also sometimes host Meet the Manager sessions at other stations on the Great Northern network, giving you a chance to have your say about issues affecting your local area.

Upcoming sessions

Our next Meet the Manager session will be:

  • King's Cross station (near to Platforms 9-11) on 13 September 2018 from 07:30 - 09:30am

Recent feedback

Thank you to everyone who took the time to talk with our team at the last session.

A summary of the topics discussed can be found below:


Many customers took the opportunity to discuss their experience of the new timetable with our management team and this theme dominated the King's Cross event on 24th May.

Our latest position and statement on the service is available on the Railplan 20/20 website here.

It was very nice to hear many positive comments about our staff managing what is a very difficult situation and those comments were forwarded on to their line managers.