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Last updated: 17:24

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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Great Northern network.

Your chance to speak to our senior management team

Our core Meet the Manager sessions take place at London stations during the morning peak from 07:30 to 09:30 unless stated otherwise. In response to customer requests, we have also added some evening peak sessions which will take place from 16:30 to 18:30.

In 2019 we will also host Meet the Manager sessions at some of our outer stations, giving you a chance to have your say about issues affecting your local area. Dates will be published here when confirmed.

Upcoming sessions

Our next Meet the Manager session will be:


  • King's Cross station on Thursday¬†7 November from 07:30 - 09:30

Recent feedback

Thank you to all of our passengers who took the time to speak with the senior team.

Feedback themes from the latest session is detailed below.

Our new COO and CEO were present alongside directors and managers from all areas of the business to meet our customers and answer their questions.

King's Cross remodelling

Many customers took the time to stop and ask about this project.

Network Rail have started a multi-million pound programme into upgrading the East Coast Main Line as part of their rail upgrade plan.

As part of this programme, the infrastructure outside King’s Cross needs replacing including tracks, signalling and overhead line equipment. Once the King’s Cross Upgrade is completed, the station will benefit from more long-distance passenger services and a simpler, more reliable track layout for quicker, smoother journeys. Work has already started and will continue over the next two years. Upcoming disruptions due to these works:

  • Saturday 13 and Sunday 14 July - Reduced service to/from London King’s Cross
  • Saturday 24 and Sunday 25 August (Bank holiday weekend) - No service between London King’s Cross / Moorgate and Peterborough / Cambridge. We’re advising people not to travel on these dates

You can find out more about this programme at

Passenger Benefit Fund

Representatives of the passenger benefit fund team were present to answer questions about the fund, specifically about how much their station had been awarded and the sort of thing that could/should be suggested.

Further information on the fund is available here:

General questions

So many of the questions we are asked are station specific or specific to the person that asked it e.g. ticketing enquiries. We are often asked why we don’t list this feedback, though we will only do so if there is a theme that warrants publication.