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Customer Cabinet

The North Customer Cabinet brings together staff and passengers from across the Great Northern and Thameslink networks to give advice and recommendations on customer strategy and collaborate on practical initiatives for improvements.

How we assembled our Cabinet

We advertised online and at stations and invited passengers to apply.

After going through a recruitment process to make sure our Cabinet represented a broad cross-section of our passengers, nine volunteer members were selected, including two passengers representing people with accessibility needs. In addition, this important voluntary Cabinet includes three key members of our staff, making a total of 12 Cabinet members.

Working together

The Cabinet offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. Cabinet members also have the support and budget for a number of self-generated projects.

The Cabinet is co-chaired by our Passenger Services Directors Stuart Cheshire and Keith Jipps. Our Head of Communications, Jane Lee, also sits on the Cabinet.

What’s next?

The North Cabinet has been learning more about how the railway works and our plans for modernising how we operate at our stations and on board our trains.

They have invited key members of the organisation to attend Cabinet meetings and present on key topics including:

  • The role of a station manager
  • How a train timetable is put together
  • Proposals for the 2018 timetable

The Cabinet have now been finalising their plans for their budget and are keen to focus on initiatives that will improve the customer experience.