From the 29 June until the 15 July all peak time first class services on the TL and GN routes were declassified. If you hold a first class season ticket please use the form below to claim for all your affected journeys in a single application. We will need a copy of your ticket and the dates you travelled on. Your claim can only be paid with a cheque or rail travel vouchers you can exchange for cash at one of our managed stations.
Your claim may take up to 20 working days to process and you should aim to apply for your refund within a reasonable time.
Please use the form below to claim compensation for your journey.
Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.