Additional industry compensation
We understand that many customers have been affected by disruption to our services and we are very sorry for that.
In agreement with the Department for Transport we will be offering additional compensation through an industry compensation scheme for those Thameslink and Great Northern passengers most severely affected by disruption following May’s timetable change.Additional industry compensation will be paid to qualifying season ticket holders according to the level of disruption experienced on Thameslink and Great Northern services
We continue to encourage all customers to claim compensation via our Delay Repay scheme whenever they experience a delay of 15 minutes or more and Enhanced Compensation where appropriate. To find out more please visit our Delay Repay page.