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Planning a journey

Got a question about planning your journey on Great Northern? Find the answers here...

How can you help me plan my journey?

If you're looking to plan your travel ahead, there's a variety of options that can help you, depending on what you need to know.

Planning tools and help on the Great Northern website

It's easy to use the website to:

Using our travel app on your smartphone

If you have an Android or iOS smartphone or tablet, you can download our On Track travel app. You can use the journey planner for all national train routes, buy tickets, check live travel information and more.

See more about our useful On Track app

Get more travel information

What are the times for peak and off-peak travel?

The morning peak is generally from the first train of the day to those arriving in London before 10:00. In the evening it is generally between 16:30 and 19:01 for services leaving London.

You can also see which trains are considered 'peak time' in the shaded area shown in our timetables.

Are your trains and stations accessible for people with disabilities?

You can find more information about our trains and stations here:

Accessibility on the train

Accessibility at the station

You can check our station information section to see what access and facilities are available at each of our stations.

How do I get help to travel on your services?

We want to make sure all our passengers enjoy a good journey with us, including those with special travel needs or who just need a helping hand. We run an assisted travel scheme for passengers who need help using our services.

More on arranging assisted travel

What time do your station ticket offices open?

You can look up the standard opening times for a ticket office in our station information section. Occasionally an office won't be open due to staff shortages - but most stations have ticket vending machines available.

Can I buy tickets in advance online?

Yes - you can buy the full range of tickets for rail travel throughout Great Britain. We don't charge a booking fee and there's free first class delivery.

You can also collect your tickets from any ticket vending machine.

Can I take my bike on a rail replacement bus?

Most buses aren't designed to carry bikes and it's not possible to predict how many passengers are likely to turn up for a particular replacement service. Passengers and their safety must come first, so the national guidelines state that bikes can't be carried on rail replacement bus services.

Folding bikes can be put in the luggage area if there's enough room.

We understand that being refused will be inconvenient and disappointing for cyclists, but we hope this helps explain why.

What transport is available from Victoria at night (after the London Underground closes)?

Victoria station is conveniently located to provide access to local bus and taxi services. There are 2 taxi ranks at the station, one directly above the Gatwick Express platforms, and the other, just outside the front of the station. Local buses also operate from the front of the station and a selection run throughout the night.

Will engineering work affect my journey?

Network Rail has a programme of planned engineering work to improve the rail network. Most of the planned work is carried out overnight or at weekends, but it can mean that we have to make changes to some of our services.Sometimes unforeseen problems such as damage to tracks and signals also mean we have to make changes.

You can check if engineering work will affect your journey using our engineering calendar to check for future planned works.

We also put up posters in advance at stations showing the work that will be affecting our network.

Please bear in mind that work shown on a section of track can mean timetable revisions for the whole of the line.

National Rail Enquiries at www.nationalrail.co.uk or on 08457 48 49 50 can give travel advice for the whole of the UK rail network.

Unfortunately you can’t take non-folding bicycles on rail replacement bus services.

My question isn't here...

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