Sadly, like everyone across the country, Coronavirus has been affecting our business and colleagues and there will be times that we can’t run some of our trains. We’re really sorry if this affects your journey.
Unfortunately, our train crew may be unavailable at short notice due to Covid-19 effects or the need to isolate due to nationally increasing activations of track and trace across the UK in recent weeks.
We are exploring every option to reduce the impact of this on our passengers and we’ll always try and find another driver. Unfortunately, this is not always possible though and services will need to be cancelled.
We’re doing our best to spread services out and provide alternative travel advice, although normally it’s best to wait for the next train. As always, any passenger delayed by 15 minutes or more can claim compensation via Delay Repay on our website.
You can keep up-to-date with live information by visiting our Service Updates page.