Taking your feedback on board
Thank you to everyone who took the time to get in touch about our plans to evolve the station role and improve how we retail our tickets.
We’ve listened to your views. We’ve also spoken to London TravelWatch, Transport Focus and the Trade unions. And in response we’ve made some changes to our original plans.
We know you may still have some concerns. We’ve gathered up some of the most common questions about the new role and answered them here to help you understand how the new Station Hosts will work and how they can help you on your journey.