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Performance improvement plan

A more reliable train service that doesn’t compromise on safety or the on-board experience? We’re on it. Read our performance improvement plan to see the six areas where we’re making big changes.

Meeting rising demand

Operating on some of the country’s most congested railways isn’t always easy. But we’re determined to meet the challenge of giving our passengers a service they can rely on. 

To do this, our operating company Govia has teamed up with Network Rail to produce a detailed improvement plan. This plan gives concrete timelines for carrying out the work for six areas of improvement:

  • Infrastructure
  • Trains
  • Timetable
  • Drivers 
  • Operations
  • Customer experience

Download the plan now (pdf)

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